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Computer Maintenance Service Agreements

 

  • High Quality Service Delivery

  • Maximum Up Time for Mission Computers
    and
    Networks


  • Multi-Agreement
    Discounts

  • Hardware and Software
    Support

  • Multi-Vendor Support

  • Peripheral & Printer Support

  • On-Site Preventative Maintenance Visits

Guard against downtime with a Maintenance Agreement for your Servers, Networks, printers and desktop workstations from Guardian.

Be Prepared for Downtime
Keep your network and systems operational with technicians, parts and all the resources necessary standing by to respond quickly.
Similar to an insurance policy we will be standing by to keep your computers, peripherals and networks running smoothly. Don't wait until there is a problem, be prepared now with a service agreement that includes all parts and labor. Looking for a technician when you have a problem is not the smartest thing to do when your running a business and downtime is expensive. Guardian offers on-site nationwide service throughout North America. Maintenance service programs for 15,000 computer products.

Fixed Monthly Cost

For a fixed monthly fee we repair problems that come up with any covered software or hardware. Our program includes a fixed monthly amount that includes the cost of parts, labor and support. Certified exact replacement or upgraded parts are used in all systems.

When you need service you call directly to Guardian's Support Center were your call is answered directly by a call coordinator. Our standard plan guarantee's you'll talk to a technician within 30 minutes and he'll be at your office no later than 4 hours from the time a technician is dispatched. This service includes all labor, parts and travel. There normally is a minimum of $80 per month per location.

Guardian's proprietary call tracking system allows Service Managers to follow the progress of your call until it is resolved. Each step of every call has a built-in time frame for completion of the task which helps them insure your needs are quickly resolved.

Multivendor Computer Support
One vendor, one call. Guardian offers full service and support for thousands of computer products, including systems from Sun, Digital, Hewlett-Packard, IBM, Compaq, and more. Customers can have the convenience and cost savings of dealing with one vendor for all of their information technology products. More



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